Refunds/Complaints Policy

The service is provided by Ing. Peter Beneš - BENEXTRA. Public support, complaint and refund contact: support@thesisready.sk.

Consumers may have a statutory right to withdraw from a distance contract within 14 days.

For digital content or a service supplied immediately, immediate delivery or unlocking of a full report may affect withdrawal rights only when the legal conditions are met: an express request/consent to immediate delivery and acknowledgment of the consequence for the withdrawal right.

Unused purchased credits are handled according to law and this policy; they may be refundable if the consumer validly exercises statutory withdrawal rights and no lawful exception applies.

If a credit is used to unlock a full report and the full report is delivered immediately after the legally required express request/consent and acknowledgment, refunds may be limited under law; otherwise mandatory law and the rules for defects or service failures apply.

If a credit was deducted but the full report or PDF was not delivered due to a verified technical error, we will restore the credit or provide an equivalent replacement credit.

If you report a duplicate charge, support will investigate and correct or refund verified duplicate charges.

Email support@thesisready.sk. Include your account email, payment reference if available, report ID if available and a clear issue description.

We will acknowledge and handle the request within a reasonable period and within mandatory legal limits.

Consumers may contact competent Slovak supervisory authorities or alternative dispute resolution bodies under applicable law. This does not affect the right to use courts or competent regulators.